Privacy Policy

Who we are

This is the privacy statement of The Supporters of Chelmsford City Football Club Limited.

This privacy statement explains how we collect and use personal information about you.

What personal information we collect and how we use it

The personal information we collect on you will depend on our relationship with you and whether you are a customer, supporter of staff member or a member of the limited company.

If you are a customer, we will collect sufficient personal data from you in order to perform our contract with you. Without your consent your personal data will not be utilised for any other purpose.

As an organisation we run a lottery and 59 ball lottery. If you have provided us with personal data in conjunction with this your data will only be utilised in connection with running the lottery.

If you are a supporter, we will utilise your data for such activities as maintaining records of season ticket holders and other ticketing information.

If you are a staff member, we will utilise your data for the purposes of your employment and complying with our statutory obligations for such requirements to complete PAYE/NIC and pension contributions.

If you are a member of the company, your data will be utilised in complying with our statutory requirement to maintain records of all members of the company. It will be further utilised in our obligations to inform you of any meetings of members.

Where we collect personal information from

Our primary source of personal data is generally the individual to whom it relates. Only where necessary will we obtain your personal data from third parties if this data is needed by us to perform our contract with you or for us to comply with any legal obligation.

The purposes for which personal information is processed may include any or all of the following (the list is non-exhaustive)
• deliver services and meet legal responsibilities
• verify identity where this is required
• communication by post, email or telephone
• maintain records
• process financial transactions

Who we share your personal information with

During the course of our business there are a variety of persons and organisations with whom we may share your personal data. All persons and organisations with whom it is shared will either receive the information to further our obligations to you or because of a statutory obligation to provide the information to third parties. Typically, information will be shared with the following persons, organisations and classes of people listed below:
• Sub contractors employed by us to deliver services required to perform our obligations to you.
• Companies House
• Where necessary any professional advisers instructed by us.
• Our IT system support contractors in so far as it is needed for our IT support.

How we use your information to make automated decisions

We do not envisage a situation where your personal data will be utilised to make an automated decision.

If you do not provide your personal information

We may not be able to fulfil our contractual obligations to you.

How long we retain your personal information for

We are required to hold our accounting records for 6 years after the accounting period to which they relate has ended. Any personal data incorporated in to our accounting records will be kept for this period of time. Personal data that is not incorporated in to our accounting records will be kept for one year from the date we last had contact with you.

Holding personal information outside the EEA

We do not envisage holding any of your personal data outside the EEA whilst the UK remains within the EEA.

Using our website

Our website uses cookies. This data is not held by us as the website is hosted by a third party.

Your rights

Access to your information – You have the right to request a copy of the personal information about you that we hold.

Correcting your information – We want to make sure that your personal information is accurate, complete and up to date and you may ask us to correct any personal information about you that you believe does not meet these standards.

Deletion of your information – You have the right to ask us to delete personal information about you where:
• You consider that we no longer require the information for the purposes for which it was obtained.
• We are using that information with your consent and you have withdrawn your consent – see Withdrawing consent to using your information below.
• You have validly objected to our use of your personal information – see Objecting to how we may use your information below.
• Our use of your personal information is contrary to law or our other legal obligations.

Objecting to how we may use your information – You have the right at any time to require us to stop using your personal information for direct marketing purposes. In addition, where we use your personal information to perform tasks carried out in the public interest then, if you ask us to, we will stop using that personal information unless there are overriding legitimate grounds to continue.

Restricting how we may use your information – In some cases, you may ask us to restrict how we use your personal information. This right might apply, for example, where we are checking the accuracy of personal information about you that we hold or assessing the validity of any objection you have made to our use of your information. The right might also apply where this is no longer a basis for using your personal information, but you don't want us to delete the data. Where this right to validly exercised, we may only use the relevant personal information with your consent, for legal claims or where there are other public interest grounds to do so.

Automated processing – If we use your personal information on an automated basis to make decisions which significantly affect you, you have the right to ask that the decision be reviewed by an individual to whom you may make representations and contest the decision. This right only applies where we use your information with your consent or as part of a contractual relationship with you.

Withdrawing consent using your information – Where we use your personal information with your consent you may withdraw that consent at any time and we will stop using your personal information for the purpose(s) for which consent was given.

Please contact us in any of the ways set out in the Contact information and further advice section if you wish to exercise any of these rights.

Changes to our privacy statement

We keep this privacy statement under regular review and will place any updates on this website. Paper copies of the privacy statement may also be obtained by contacting us by telephone on 01245-290959 or by emailing

This privacy statement was last updated in May 2018.
Contact information and further advice
Our data protection officer is:
Alistair Whipps
Melbourne Community Stadium
Salerno Way


We seek to resolve directly all complaints about how we handle personal information, but you also have the right to lodge a complaint with the Information Commissioner's Office, whose contact details are as follows:

Information Commissioner's Office
Wycliffe House
Water Lane

Telephone - 0303 123 1113 (local rate) or 01625 545 745

Website -